Terms of Service – Business to Business (B2B) Transactions

Last updated: 09/08/2025

OVERVIEW

This website is operated by Care Supply Hub. Throughout the site, the terms “we”, “us” and “our” refer to Care Supply Hub. Care Supply Hub offers this website, including all information, tools, and services available from this site to you, the customer, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms apply exclusively to business-to-business (B2B) transactions. By placing an order, you confirm that you are acting in the course of business, are not a consumer, and are purchasing goods or services for business use only.

You agree that the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other consumer protection legislation do not apply to your order.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm you are acting in a business capacity and have the authority to bind the business you represent.

You must not use our products for any illegal or unauthorised purpose and must comply with all applicable laws and regulations.

We may terminate your access to our services immediately if you breach these Terms.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our written permission.

SECTION 3 – PRICING AND VAT

All prices are quoted exclusive of VAT unless otherwise stated. VAT will be charged at the prevailing rate.

SECTION 4 – PRODUCTS AND SERVICES

We reserve the right to alter, withdraw, or discontinue any product without notice.

We make every effort to ensure product descriptions are accurate but do not warrant that they are error-free.

SECTION 5 – ORDERS AND PAYMENT

Orders are accepted at our discretion.

Payment terms are as agreed at the point of sale. Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

SECTION 6 – DELIVERY

Delivery dates are estimates only. We shall not be liable for any loss or damage arising from delay in delivery. Risk in the goods passes to you on delivery; title passes on full payment.

SECTION 7 – RETURNS & REFUNDS (B2B)

Please note we do not accept returns on any goods unless faulty.

SECTION 8 – LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• All implied terms, warranties, and conditions are excluded.

• Our total liability for any claim arising out of these Terms shall not exceed the price paid for the goods or services giving rise to the claim.

• We shall not be liable for loss of profit, revenue, data, or any indirect or consequential loss.

SECTION 9 – GOVERNING LAW

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.

SECTION 10 – CONTACT INFORMATION

Questions about these Terms should be sent to:

Email: Sales@CareSupplyHub.co.uk