At Care Supply Hub, we strive to ensure customer satisfaction by providing high-quality products and exceptional service. Please review our refund and return policy below:

Returns Policy

1. Eligibility for Returns: We accept returns only for items that are faulty, damaged in transit, or incorrect. Returns must be initiated within 48 hours.

2. Condition of Returned Items: Items must be returned in their original condition, including all packaging, manuals, and accessories. Items that show signs of use or tampering may not be eligible for a refund or replacement.

3. Return Authorization: Before sending any item back, customers must contact our customer service team to obtain a return authorization number. Unauthorized returns will not be accepted.

Refund Policy

1. Faulty or Incorrect Items: For faulty or incorrect items, customers can request a refund, replacement, or store credit.

2. Processing Time: Refunds are processed within 7 business days, after we receive and inspect the returned item.

3. Original Payment Method: Refunds will be issued using the original payment method. Shipping fees are non-refundable unless the return is due to our error.

Shipping for Returns

1. Return Shipping Costs: Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

2. Lost or Damaged Returns: Care Supply Hub is not responsible for items lost or damaged during return shipping. We recommend using a tracked service to ensure safe delivery.